TrackStar Pricing Information
ISC provides sample pricing for multiple configurations. To see sample pricing, please follow the appropriate link below. These are product specific web sites that further describe each product. You will be directed to a sample pricing chart (at the bottom of each page) to help you estimate your implementation costs. TrackStar Software is available in several licensing models:
ASP (Application Service Provider)
In this model, ISC installs the software for you in its' Jacksonville datacenter. We install all updates, manage the servers, perform backups, and generally do all of the regular system maintenance functions. In this model, you pay a monthly service fee based upon the number of users licensed. The fee includes software updates and help desk support.
In-House Install
In this model, ISC provides the software to you for installation at your facilities. You will need a Microsoft Web server (IIS), and a SQL Server database. These servers can be shared with other applications. In this model, you pay a one-time license fee based upon the number of users licensed. There is an annual maintenance fee which includes software updates and help desk support.
Licensing Information
TrackStar Licensing is flexible and provides for serviced and in-house installations.
| ASP (Application Service Provider) License | |
|---|---|
ISC provides a shared operating platform for the application, including hardware, operating system, and database software. Customer accesses system via the internet using a shared URL ( http://XYZCorp.InternalSystems.net). Optionally, customer may pay a small annual fee to have their own URL registered, such as www.MyCompanyPTO.com . Customer pays a one-time setup fee of $1,250, which includes several hours of phone-based administrative training. The TrackStar Training Kit is used to assist customers in training its employees. Customer is billed quarterly in advance for service fees. Quarterly invoice will include charges for help-desk support. Hardware service fees are rolled into the monthly service fee and are charged per user. Monthly minimums apply. Services Included:
|
| In-House License | |
|---|---|
Services Included:
|
| Source License | |
|---|---|
Customer obtains a source code license for the enterprise. License fee is based upon the size (number of employees) in the company. Customer pays additional roll-out fee for each additional server where software is installed. Customer certifies annually. |
Software Support
Help Desk Support (Per Call)
Help Desk Support is offered on a per-incident basis. Support can be requested either via email or by phone. Support incidents are charged at a rate of $150 per incident. You may purchase a pre-paid service pack of ten calls at a discounted rate.
Help Desk Support is used for:
How-to questions
- Advice on system setup and options
- Operational problems
- In the event an incident is due to a software defect or service interruption in the ISC provided software or service, customer will not be charged for the incident.
Enhancement requests can be submitted via email and are not counted as service incidents.
Support Credit
Serviced customers obtain a support credit each month based on a percentage of their service fee. Incident charges are deducted from this service fee credit.
Software Maintenance
Software Maintenance Services are included with all serviced accounts, and are optional for licensed (in-house) installations. The maintenance service keeps your systems up-to-date, and provides for error corrections and annual enhancement releases.
This service includes:
- Enhancement Releases
- Error Correction Releases
For Serviced Accounts, this software maintenance service also includes:
- Installation of software upgrades
